Legal
Terms of Service
Customer access, reporting responsibilities and connected tools for self-storage operator teams.
Effective September 30, 2026
Who these terms cover
These terms govern use of the LumaIQ website, customer application and LumaIQ Reports plugin, operated by Caleb Pham under the LumaIQ name. The customer is the self-storage operator or other organization for which an account is provisioned. Team members use the service on that customer’s behalf. You must be authorized to access the organization and its records.
Customer agreements and access
A separately signed customer agreement or order form controls its subject matter if it conflicts with these terms. Publishing these terms does not change an existing signed agreement. Customer accounts are provisioned per operator; access is by invitation. The customer determines authorized team members, roles and property assignments and is responsible for keeping those assignments current. These terms do not create a paid subscription or authorize a charge.
Account security
Use your own authorized account and protect your credentials. Do not share access with unauthorized people, impersonate another user, bypass company or property permissions, probe other organizations’ data, or interfere with the service. Tell LumaIQ promptly if you suspect compromised access or an incorrect property assignment.
Customer data
The customer retains its rights in the records it supplies and is responsible for having permission to supply and use them. LumaIQ processes those records to provide the service, support it and protect its operation, as described in the Privacy Policy and any signed customer agreement. Submit only data needed for your authorized business use. Do not upload another organization’s confidential records without permission.
Reports and decisions
Reporting depends on supplied records, selected periods, missing fields and the configuration shown in the product. Review source data and generated outputs before relying on them, distributing them or making operating decisions. AI-generated text may be incomplete or incorrect. LumaIQ does not guarantee revenue, occupancy, investment returns or another business outcome. The customer remains responsible for rent changes, notices, lien procedures, accounting and other decisions and for complying with applicable requirements.
LumaIQ Reports and connected hosts
The plugin provides read-only reporting through an authorized connection. Facility managers and assistants may read operating summaries for assigned properties; authorized owners and leadership may read owner reporting and delivery history; portfolio rankings are for authorized leadership. The plugin does not send email, change metrics, publish rankings or handle purchases. Connecting does not expand your LumaIQ company, role or property permissions.
Information shared with a connected host
When you request a report through ChatGPT, Claude or another supported host, that host receives the returned information and processes it under its own terms and privacy policy. Use a host account and workspace your organization permits for that information. Internal leadership rankings must not be represented as owner-facing reports. Disconnecting an integration stops further access through that authorization; it does not delete source records or copies the host already received.
Plans, charges and upgrades
Any paid plan, price, billing period, renewal, cancellation or refund arrangement must be set out in the applicable customer agreement, order or checkout presented to the customer. No fee or automatic renewal is created by installing or using the plugin. Demo-to-paid and free-tier upgrades are handled through the LumaIQ website and require the customer’s separate authorization. Do not provide payment details in plugin conversations.
Availability and changes
Features may change and the service may be interrupted for maintenance, failures or security reasons. Any agreed availability, support or service commitments are governed by the customer’s signed agreement. We will update the date on this page when these terms change and communicate material changes to account holders before applying them. Changes do not override a signed customer agreement without the agreement required by that contract.
Ending access and data requests
An organization may remove a team member’s access or request closure through LumaIQ support. LumaIQ may restrict access needed to address unauthorized use, a security incident or an applicable legal requirement. Account closure, retention and deletion follow the Privacy Policy and any signed customer agreement. Customer data is retained while the organization holds an account and deleted on request when the relationship ends, subject to applicable requirements. Disconnecting the plugin alone does not close the customer account.
Rights and disputes
LumaIQ retains its rights in its software, branding and documentation; the customer retains its rights in its records. These terms do not limit rights or remedies that applicable law does not permit to be limited. Liability, dispute procedures and any governing-law arrangements in a signed customer agreement continue to apply. For a concern about the service or these terms, contact LumaIQ so we can work with you to resolve it.
Contact and related policies
Contact info@lumaiq.dev or use the support contact page. Read the Privacy Policy and LumaIQ Reports overview.